Privacy Policy

Privacy Policy for See Water Inc.

Last Updated: March 07, 2025

See Water Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Pump Portal service (“Service”) a https://v2-pumpportal.seewaterinc.com/, including SMS notifications. We are based in Riverside, CA, and operate under U.S. laws.

1. Information We Collect
  • Account Information: When you register for Pump Portal, we collect your name, email address, and phone number.
  • Device Information: Details about your registered IoT control panels (e.g., device ID, site name).
  • Notification Preferences: Your choices under the “Notifications” tab for SMS alerts.
  • Usage Data: Information about how you interact with the Service (e.g., logins, alert acknowledgments).
2. How We Use Your Information
  • To provide and manage the Service, including sending SMS notifications about control panel alarms.
  • To communicate with you, such as confirming your opt-in to SMS messages or responding to support requests.
  • To improve the Service and ensure its security.
3. SMS Notifications
  • Consent: By enabling SMS notifications under the “Notifications” tab after logging in, you consent to receive text messages from See Water Inc. about your registered devices. You’ll receive a confirmation text: “You’ve opted in to Pump Portal messages from See Water Inc. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.”
  • Frequency: Messaging frequency varies based on alarm activity from your devices.
  • Opt-Out: Reply “STOP” to any message to unsubscribe at any time.
  • Costs: Message and data rates may apply, depending on your mobile carrier.
4. Sharing Your Information
  • We do not sell, trade, or share your phone number or personal information with third parties, except:
    • With service providers (e.g., SMS messaging platforms) to deliver notifications, under strict confidentiality agreements.
    • As required by law or to protect our rights.
5. Data Security
  • We use industry-standard measures to protect your information but cannot guarantee absolute security.
6. Your Choices
  • Update your notification preferences in the “Notifications” tab.
  • Opt out of SMS by replying “STOP” or disabling notifications in your account.
7. Contact Us
8. Changes to This Policy
  • We may update this Privacy Policy and will notify you via email or the Service. Continued use after changes indicates acceptance.